Grandior Studio runs day-to-day operations for jewelry brands. We process every order and pass it to production, send tracking and delivery updates, answer customer emails during US business hours under your brand, and handle returns, resizes and remakes to your policy. Because we also make and ship the jewelry, there is no handover between support and fulfillment. Plans are sized to your daily orders and agreed on a call.
- Customer support
- US business hours, under your brand
- Orders
- Processed and sent to production daily
- Updates
- Tracking and delivery messages to customers
- Returns and resizes
- Handled to your policy
- Reporting
- A weekly summary of orders and issues
- Pricing
- Sized to your daily orders, agreed on a call
From first message to delivered
Hand it over
A call to agree your policies, tone of voice and what we handle.
We set it up
Inbox, reply templates, order flow and escalation rules.
We run it daily
Orders, tracking, customer questions, returns and resizes.
You stay in control
A weekly summary, and anything unusual comes to you first.
Everything you need, handled
- Customer emails answered during US business hours
- Order processing and production hand-off
- Tracking and delivery updates for every customer
- Returns, resizes and remakes to your policy
- Questions on sizing, certificates and care
- A weekly report, with nothing hidden
Plans sized to your orders
Plans depend on how many orders and messages you get each day. Book 30 minutes and we will size a plan and fix the price in writing.
Store operations: common questions
What does store operations include?
Order processing, production hand-off, tracking updates, customer support by email, and returns and resizes to your policy, all under your brand.
When do you reply to customers?
During US business hours, Monday to Friday, in your brand voice. Anything unusual comes to you first.
Will customers know it is you?
No. We reply as your brand, from your inbox and with your templates.
Do I need to use your manufacturing?
It works best with it, because support and fulfillment are one team. We can also run operations for products you make elsewhere; we discuss it on the call.
How is it priced?
By plan, sized to your daily orders and messages. We agree the plan and price in writing before we start.
Often combined with
Tell us what you're building
30 minutes with Nick. You'll leave with clear numbers on cost, timelines and next steps.
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